iPhone Touch Not Working? How to Solve Read 5 minute article
Are you facing issues with your iPhone touchscreen? Does it have issues regarding the display? Is your iPhone touch not working? Isn’t the touchscreen responding to your touches? You must have been worried or frustrated with this issue and it’s not just you who feels so. Everyone feels the same when their touchscreen isn’t working properly.
There are different types of issues that you can face with your iPhone touchscreen. Along with that, there are different solutions for every issue as well. Today, in this article, I am going to mention the different issues that you might be facing with your iPhone along with the different methods of resolving the issues. If your issue is similar with any of the issues that I will be mentioned below, then you will certainly get methods to resolve the touchscreen situation. If you don’t find your issue here or your issue isn’t related to any of the issues in this article, then you might have to take other steps.
iPhone Touch Not Working: [SOLVED]
As I mentioned above, there are different problems that you might be facing or you might face with your iPhone touchscreen. I will be mentioning the different solutions for each of the following issues which I will be talking about when you keep going through this article further. If your issue is listed below, then this guide will definitely help you to resolve your touchscreen problem.
- Your touchscreen isn’t responding to your touches.
- You are getting the “Connect to iTunes” text.
- Opening an application makes the touchscreen stop working.
- You cracked or shattered your iPhone screen.
To make things simple, I have linked each of the issues I will be covering up in this article with the section inside this guide which consists the resolving methods regarding those issues. So, if your issue is similar to any of the issues mentioned in the above list, you may just click on the issue to directly reach the section of this article containing the methods to resolve the issue.
Your touchscreen isn’t responding to your touches
You might be facing the problem of your iPhone’s touchscreen not responding to your touches. In that case, what do you need to do to try resolving the issue? You need to perform force restart on your iPhone and that might help you in resolving the issue. The method to perform a force restart varies over different iPhone versions.
- If you are using an iPhone 8, iPhone 8 Plus or iPhone X, you have to press the Volume Up button and release it quickly. After doing this, you need to press and release the Volume Down button and quickly release this button as well. Now, to complete the force restart process, you need to keep pressing and holding the Side button until an Apple logo appears on the screen.
- If you are using an iPhone 7 or iPhone 7 Plus, you have to keep pressing and holding the Side button as well as the Volume Down button for about 10 seconds. You need to release the buttons when you see an Apple logo to complete the process.
- If you are a user of iPhone 6s or earlier versions of the iPhone brand, then you might need to keep pressing and holding the Home button as well as either Top or Side buttons until the time an Apple logo appears on your screen (which might need you to press for about 10 seconds).
With the completion of the force restart process, you might test if the touchscreen is responding to your touches or not. If it isn’t responding yet, you might contact the Apple Support or take your phone to the nearest Apple-authorized Service Provider or Apple Store. Maybe your issue isn’t even this issue. You can try performing the other solving methods for other issues which are related (to some extent) with your issue.
You are getting the “Connect to iTunes” text over your touchscreen
Are you getting the “Connect to iTunes” text over your iPhone touchscreen and not being able to perform anything on the screen? If this is the issue you are facing, you might want to try out keeping your iPhone in recovery mode and later setting it up again. Here are the steps that you might want to perform to resolve this issue.
Before getting started, I want to know something from you. Are you using the latest version of iTunes? If you aren’t, first you need to update it to the latest version. Now that you have the latest version of iTunes in your iPhone, you can follow the instructions below.
First, you need to make sure that the iTunes application isn’t open. If it is, you need to close it before taking any further actions.
When you are sure about iTunes staying closed in your iPhone, you should connect your iPhone with your computer and then open iTunes. In some cases, you mightn’t be owning a computer. If so, you might go to your friend’s home and perform the further actions. You may also go to the nearest Apple Retail Store or Apple-authorized Service Provider for further assistance.
Now that your iPhone is connected with the computer, you need to perform a force restart on your iPhone. You shouldn’t be disconnecting it from the computer yet. If you don’t know how to perform a force restart, you might take a look at the resolving methods of the first issue mentioned above where I have given the ways to perform force restart on different versions of the iPhone. However, you need to remember not to release the buttons even when the Apple logo appears on the iPhone screen. You can release the buttons once the same “Connect to iTunes” text appears over the screen.
Now, you will get the option to choose whether to Restore or Update. You have to choose the Update option. When you do so, iTunes will perform the re-installation process of the installed iOS version. You shouldn’t worry about losing your data since iTunes performs the task without affecting any data on your iPhone.
You shouldn’t be doing anything until iTunes finishes downloading the software for your iPhone. If it takes a long time (usually over 15 minutes) and then your iPhone gets away from the “Connect to iTunes” text on the screen, you might want to leave it as it is until the downloading process is finished. Then, you shall repeat the Step 3 mentioned above (force restart your iPhone until the “Connect to iTunes” text appears over the screen).
When everything is done and the Restore/Update process is successful, you can start setting up your iTunes.
If this was your issue, you’d certainly be successful in resolving the issue by following the above instructions properly. However, if you aren’t being able to enter the recovery mode even after pressing the buttons, it might be due to damaged or improperly functioning buttons. In that case, you might want to take your iPhone to the nearest Apple Retail Store or Apple-authorized Service Provider for further assistance.
Opening an application makes the touchscreen stop working
Have you installed an application on your iPhone that modifies the way your iPhone performs? If you have installed such applications, you might be facing an issue where your the touchscreen of your iPhone stops responding while opening the application. Here are two different cases on why you could be facing the issue and the methods to resolve the issue for both cases.
Case 1 | Problem in the Application:
If there were any mistakes during the development of a certain application that tells your iPhone how it needs to perform, then your iPhone’s touchscreen may stop responding to your touches. If this is the case, the only thing you can do is to wait for the issue to fix in the next version of the application or uninstall the application and look for other alternatives. You can contact the developer of the application directly from your device to let them know about the issue. They may even guide you in resolving the issue. They might also be working to fix the problem for the next update. Here’s how you can contact the developer through your iPhone!
First, you need to open the App Store on your iPhone.
Now, you need to click on the Search icon at the bottom of the App Store.
When you see a search box, you should type the name of the application and search for it.
Once the icon of the application appears, you need to click on it to find full information about the application.
What you have to do here is to scroll down to the bottom of the page and click on “Developer Website“. Doing this will load the website of the application’s developer.
Now, you should see if there is any contact form on the website. If you don’t find any contact form, you might find any email address of the developer. You shall contact the developer through email or through the contact form by mentioning full details about your issue and the fault in the application. Once the developers go through your message, they will let you know any methods that might work for you or they will try fixing the issue for the next version of the application.
Case 2 | Problem during the Installation:
This can also happen when any sorts of problems persist during the installation or use of a certain app. If you think you might have made some mistakes during the installation or while using a certain application, you might want to uninstall it and install it again to resolve the issue. If you aren’t sure about how you can uninstall an application on your iPhone, you can follow the instructions below.
First, you need to look for the application in the home screen of your iPhone.
Now, you need to keep pressing and holding your finger on the icon of the application. You shouldn’t stop holding on it until every icon on the screen start shaking as well as an “X” sign appears just above the icon in the upper-left corner.
What you should be doing here is to tap on the “X” sign. Doing this will prompt an alert to Delete the application.
You should click on the Delete button and the application will be uninstalled from your device.
Now, you shall go back to the App Store and install the application again in a proper way without any disturbance during the installation process.
When the application is installed, you shall try opening the application to see if the issue is resolved or not. If the issue isn’t resolved yet, you might want to let the application’s developer know about it. You can do so by following the steps mentioned above in Case 1.
You cracked or shattered your iPhone screen
The reason behind your iPhone touch not working could also be cracking or shattering of your iPhone screen. Did you just drop your iPhone? If so, the screen of your device might have been damaged. Due to this, all the parts or a few parts of your touchscreen mightn’t work or respond to your touches.
The part under the layer of your iPhone’s touchscreen can be damaged while your iPhone is dropped. Inside the touchscreen of your iPhone, there’s a digitizer. The digitizer performs all the actions for the sensation of your touch that lets you do different activities on your iPhone just with your finger. The digitizer is connected to the processing unit of your iPhone which performs all the functioning of your iPhone. So, if your iPhone is dropped, the connection between the touchscreen, the digitizer and the processing unit of your device can be affected. This is the reason why your touches on the touchscreen aren’t performing any actions in your iPhone.
If you have just dropped your iPhone, the layers under the touchscreen of your iPhone might have been affected. One temporary fix for this issue is to press the part of your iPhone’s touchscreen where the inner layers including the digitizer are connected with the processing unit. However, you shouldn’t press with maximum force. If you do so, the whole screen of your iPhone might be cracked. Hence, you need to press in a proper way to fix the connecting cables of the digitizer and the processing unit.
This is just a temporary fix for your issue and the connection can be loose again at any time.
However, if your display is shattered or cracked, the temporary solution also mightn’t work. In that case, you need to try out the complete screen repair and replacement.
iPhone Screen Repair and Replacement
For the permanent fix of your issue, i.e. the repair and replacement of your iPhone touchscreen, you should make an appointment at the nearest Apple-authorized Service Provider or Apple Retail Store.
Every technician working at these places are well-trained personnel. These people have received special training from Apple before working in the store or as an authorized service provider. These people can provide a permanent solution to your issue along with new genuine parts from Apple. The materials required for the repair and replacement of your iPhone touchscreen are provided to these locations by Apple.
However, you should know your Apple ID and its password before going to these locations for getting their service. You also need to store the data on your iPhone as a backup. You can make an appointment by contacting Apple. They will send a box to keep your iPhone, which you can send to the nearest Apple Repair Center. You may also use the Apple’s Express Replacement Service if you have an AppleCare+ coverage.
If you go to the Apple Repair Center, you may get your screen repaired on the same day. However, it might take up to 2 weeks for you to receive your repaired iPhone. This is just in case the technicians need to ship it for you.
Now that I have mentioned all the major issues regarding your iPhone touch not working, you need to know which one of these issues are similar to your issue and try resolving your issue. I hope you’d be able to resolve your issue with the methods mentioned in this article.
In case your issue couldn’t be resolved or your issue isn’t listed here, you shall write about your issue with in-depth information in the comments. I’d try to respond back to you right back away.